Hospitality Economy - Introduction

Introduction
By Sumantri

Is more than check in, check out activities, is beyond cleaning the room, replace the towels, serving tea or coffee. Every guest journey in the hotel will reflact economy activity, welcome to Hospitality Economy.

This book will give you a clear ideas how the hotel activities reflect the economy, how standard and procedure set up reflect the effectiveness on economy, how the hotel rely on hospitality activities to thier profit and lost




Table of Content

1. Introduction
2. Guest Journey
3. Guest Service
4. Standar & Procedure relate to economy
5. Employee productivity
6. Hotel expensese
7. Hotel revenue
8. Hotel initiative relate to econmy ( energy saving )
9. Lost and profit
10. Note from author


Guest Journey

To undestand the overall concept of hospitality economy in hotel activities, below will explain and illustrate " Guest Journey " that develop economy in every journey in the hotel.

Reservation and Booking System

It will require a reservation or booking once you will stay in one of the hotel around the world if you want to avoid dispointed. Wheather your assistant or your self the one who contact the hotel for reservation the following step usually will be ask and documented by the hotel :

Name :.............................
...................................
...........................